Eecomm Review – jean.brandoto.com

NAME

LAST NAME

JOB TITLE

ORGANIZATION NAME

INDUSTRY

COMPANY SIZE

HOW LONG HAVE YOU USED THIS SOFTWARE?

IN WHAT CAPACITY DO YOU USE FRESHDESK? (Select all that apply)

HOW FREQUENTLY DO YOU USE THIS SOFTWARE?

WHAT IS YOUR ROLE IN USING THIS SOFTWARE? (Select all that apply)

I am a user

I am the administrator

I am on the team that set up, implemented or customized this product

I helped select or purchase this product

RATE FEATURES

Optional

Feature name

Rating

Importance

Read more features

HOW DOES THE PRICING FOR FRESHDESK COMPARE TO SIMILAR PRODUCTS?

From inexpensive to expensive

Inexpensive

Mid-tier

Expensive

HOW LIKELY IS IT THAT YOU WOULD RECOMMND FRESHDESK TO A FRIEND OR A COLLEAGUE?


0	1	2	3	4	5	6	7	8	9	10

Not likely

Optional

Neutral

Very likely

HOW LIKELY IS IT THAT YOU WOULD RECOMMND FRESHDESK TO A FRIEND OR A COLLEAGUE?

From 0 (Not likely) to 10 (Very likely)

JOB TITLE

proS: what did you like most about this software?

CONS: WHAT DID YOUN LIKE LEAST ABOUT THIS SOFTWARE?

DESCRIBE YOUR OVERALL EXPERIENCE WITH FRESHDESK

Optional

DID YOU SWITCH FROM ANOTHER PRODUCTS?
Optional

Yes

I don’t know

DO YOU INTEGRATE ANY OTHER PRODUCTS WITH FRESHDESK?
Optional

Yes

I don’t know

By submitting this review, I certified to Capterra and its affiliates (“Capterra”) that: I’m the person I reprensent to be; (ii) my feedback is based on my own experience with this product; (iii) my participation in this program is governed by the Community Guidelines and General User Terms; and (iv) Capterra will use my personal information to administer my participation in this program and for futur communications per the Capterra Privacy policy.